Dispute Policy
How disputes between buyers, sellers, truckers, and the platform are raised and adjudicated.
1. Raising a Dispute
Any party to a transaction (buyer, seller, trucker) can raise a structured dispute from the relevant order or delivery page. You must select a reason (late delivery, damaged goods, payment issue, communication issue, fraud concern, or other) and provide at least 20 characters of description so our team has enough context to adjudicate fairly.
2. Investigation
Our team reviews the dispute, attached evidence, and linked proof-of-loading / proof-of-delivery photos. Resolution typically takes 3-5 business days. This is a draft placeholder — official wording is pending and will replace this text shortly.
3. Outcomes
Our team may resolve, dismiss, or escalate disputes. Where a dispute is upheld against a trucker or seller, escrow funds may be partially or fully refunded to the buyer and the outcome is recorded against the relevant reviews so future users see the full picture.
This page is auto-generated placeholder text while the official version is being drafted. Check back soon for the final wording.